How We Operate
The NetDorm Platform
We build software and run production systems. This page explains our operational approach without the marketing fluff.
Reliability
- Designed for always-on DNS and email workflows.
- Monitoring and alerting for core service paths.
- Incremental improvements based on real incidents.
Security
- Encryption in transit where supported (TLS).
- Restricted access to production systems.
- Operational logs for troubleshooting and abuse response.
Abuse Prevention
- Rate limiting and automated checks where appropriate.
- Account review workflows for suspicious activity.
- Clear paths for reporting abuse and remediation.
Change Management
- Small, reversible changes preferred over big-bang releases.
- Planned maintenance when unavoidable.
- Post-change verification for critical flows.